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The teamwork assistant periodically gathers targeted feedback and solution suggestions for team-specific and organization-wide topics from all team members. This information helps you identify challenges early on and provides a signal if topics should be discussed in Talks. Additionally, it allows all team members to contribute ideas and inputs on organization-wide topics.
Yes, all moderators receive key information on effectively using the teamwork assistant, along with valuable tips and tricks for moderation techniques. Moderators also have access to training and knowledge resources on moderation. Additionally, the teamwork assistant prepares a structured meeting guide with questions and potential principles.
It is important that all employees are informed about the planned use of Moodtalk before the first check is sent out. We have prepared an email template as an example to support you with the communication.
You can log in anytime via https://survey.moodtalk.ch/, and the teamwork assistant will notify you directly when a check is due. You can log in directly using the link in the email.
You will receive a notification directly via email from the teamwork assistant and can set up your login. If your company has activated single sign-on, you will be able to log in directly using your work credentials (this will be indicated during the login process).
If you are active in multiple teams, you can switch between the different teams at any time. You will see the respective results for each team separately. The teamwork assistant will indicate for which team you are currently answering new questions. This means that the results are displayed exclusively for that team – not for all the teams you are active in.
Team assignments are carried out directly by the project and team leadership. A team can be a work team, a cross-functional group, or a leadership circle. If you are part of multiple teams, you can use Moodtalk to evaluate collaboration within each team and share solution suggestions. The teamwork assistant will indicate which team you are currently completing the check for.
Under Settings, you can deactivate or add new team members to your team at any time.
You received an email from Moodtalk with a link to get started. Your first step is to onboard your team. Follow the instructions in the email to set up Moodtalk and use it effectively. Start your team onboarding by selecting the “Start Onboarding” button on your overview page. Together, we’ll lay the foundation for more efficient and harmonious teamwork!
1. Team Name
Simply confirm your team’s name here. If it is not correct, you can easily adjust it now. Don’t worry: you can always update it later.
2. Team Members
We need information about who is part of your team. Add the email addresses of your team members and their language preference. That’s all we need to know about your team members.
3. Define Moderation
As seen in the introduction video, it is often helpful to discuss specific topics together as a team. We support you in structuring and preparing these conversations. However, one person from your team will need to lead these Talks. Don’t worry: we offer training for moderators so the responsible person feels well-prepared. The moderation role can be handed over at any time, but it’s important to assign someone initially to lead the first Talks. This ensures a well-prepared start!
4. Challenges
To ensure the teamwork assistant can respond optimally to your current situation and quickly provide real value, it’s helpful to give insights into your challenges and topics in advance. Add anything you think is important to help the assistant better understand your team dynamics and current situation. The more relevant information you provide, the more targeted its support will be!
5. Who Do We Collaborate With
Teamwork doesn’t only happen within a team but also in interactions with other teams. To better analyze and improve this collaboration, we regularly collect information about how your team interfaces with others. For targeted data collection, it helps to specify in advance which teams you regularly interact with. This avoids unnecessary follow-ups and captures relevant connections more effectively.
6. Wiki
Have you already defined principles for how your team wants to collaborate? Great! You can enter them directly into your Wiki. The Wiki is the central place where you document your principles for collaboration. It outlines how your team functions and what defines your collaboration. Writing down your principles ensures they remain visible and are easier to implement.
Additionally, the Wiki is a valuable resource for new team members. It gives them insights into your working style right from the start and helps them integrate into the team more easily – ensuring a successful start from day one!
If your team hasn’t established any principles yet, that’s not a problem. The teamwork assistant will help you develop them together in the coming weeks. This will strengthen your collaboration and bring your team even closer together.
You can edit the answers you provided in the last check at any time. This video explains exactly how it works.
To ensure the checks are tailored to your current situation, you can select the type of survey here and customize the questions for your team. This way, the topics and questions remain relevant to you.
When a check is sent out can be determined by your team. We recommend about 10 days before the next Talk. Ideally, you discuss during the Talk when the next Talk should take place and set a suitable sending date.
How do I set up a check with specific questions for the sensing process?
If you want to track how the team has developed over the past year and what information has been provided over time, you can easily switch to the annual view with a single click.
The dashboard displays all results clearly and in an organized way. If you want to learn how to interpret the different pieces of information, feel free to watch the related video.
You can find many tips and tricks for structuring effective meetings in our moderation handbook, and you can also ask questions directly in one of our live training sessions.
Create an agenda in Moodtalk that is visible to everyone, and plan fixed time slots for each topic. If topics arise that are outside the focus, note them in the Talk notes but let the person know that it is not the topic for today's Talk. However, you can mention that it can be considered for planning future Talk topics.
Different perspectives enrich the conversation. If only a few people speak, important knowledge is lost, and the mood can shift. Through the checks, everyone can share their opinions in a safe environment beforehand. If there is no answer to one of your questions during the discussion, it's okay if there's a brief silence in the Talk. If no one speaks up, you can either paraphrase the answers from the check or ask someone in the group for their thoughts.
Conflicts are normal but can disrupt collaboration. Early intervention helps maintain a constructive atmosphere. Pay attention to the mood barometer and comments in Moodtalk as early indicators. If conflicts arise during Talks, step in as a moderator and remind everyone of respectful principles. Let the participants speak their mind first, then ask how they feel. A brief emotional check-in ("How do you feel right now on a scale of 1 to 5?") creates space for de-escalation.
Open-ended questions encourage exchange and provide insight into the group's opinions, feelings, and ideas. Therefore, prefer open-ended questions over yes/no questions ("How would you solve this problem?"). Use the checks in Moodtalk to gather opinions and ideas before the Talks, which can then be explored in more depth during the discussions. Tools like ChatGPT can also offer inspiration for good questions.
In Moodtalk, you not only moderate the content exchange but also manage the emotional dynamics within the group. Your role is to structure the conversations and ensure that the discussion stays within the agreed-upon framework and doesn’t stray off-topic. As a moderator, you take on a neutral role.
The moderator role can be transferred to another team member or switched per Talk. If you like, you can rotate the moderator role within the team, allowing everyone the opportunity to moderate a Mood Talk. To ensure everyone feels well-prepared, it’s optional for anyone to take the Mood Talk moderator training to lead the Talk confidently and competently.
The difference between a principle and a task is that a task must be performed by someone. If tasks are identified during your Talk that need to be completed to improve collaboration, you can add them directly on our platform and assign them to a person.
Thorough preparation is key to feeling confident as a moderator and ensuring a successful Talk. Our teamwork assistant helps you by creating a personalized Talk guide. This includes a structured agenda and relevant content based on your responses, as well as best practices from our database – tailored to your current situation. The most important topics are prioritized, allowing you to focus on what is most relevant right now. Don’t worry: all other responses and content are not lost. They will automatically be considered when they are relevant for a future topic.
The Wiki is the central place where you can view the principles of collaboration for your team. Here, you’ll find an overview of all the measures/principles your team has defined. These describe how you want to collaborate and the specific steps you've established to achieve this. This gives you a clear overview of how your team operates and the rules you collectively follow.