Customer Story
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The transformation of teamwork at Careum through Moodtalk - insights from Carmela Flury

In an industry where innovation and strategic execution are key elements, Moodtalk has played a transformative role at Careum, an education and healthcare organisation. Carmela Flury, Head of Strategy and Innovation, shares her experience of how Moodtalk has improved her team's collaboration and changed the team dynamic.

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The team set-up at Careum: Diverse and dynamic

Carmela leads a team of seven employees with different professional backgrounds. The main task of her team is the strategic implementation of corporate goals and the realisation of innovative projects in collaboration with subsidiaries. The challenges consist of coordinating a wide range of projects and dealing with a large number of stakeholders.

Challenges in cooperation

The young Careum team initially found it difficult to get to know each other and work together effectively, as there was little thematic overlap between the individual members. This led to challenges in communication and in understanding the respective areas of work.

The introduction of Moodtalk: a change in communication

The introduction of Moodtalk has significantly improved the communication culture at Careum. The regular, systematic exchange made possible by Moodtalk helped the team to solve problems directly and steer things in a new direction at an early stage. This led to more effective problem-solving and stronger team cohesion.

Recommendations for the use of Moodtalk

In conclusion, Carina recommends Moodtalk for teams that work remotely or have decentralised management. She sees great benefits for teams and companies that want to grow, as Moodtalk helps to identify the factors for good teamwork and thus enable sustainable growth.

Practical use of Moodtalk

The team holds team meetings every fortnight, with a mood talk every six weeks. These regular meetings enable the team to continuously work on problems and develop long-term solutions. The rotating moderation in the meetings also strengthens the participation and responsibility of each team member.

Positive effects on team dynamics

Moodtalk has significantly improved the team dynamics at Careum. The regular meetings promote mutual understanding and closeness within the team. Carmela emphasises that the responsibility for dealing with issues lies with the team and not just with the manager. This promotes the personal responsibility and active participation of all team members.

Moodtalk as support for the manager

Carmela emphasises that Moodtalk is also a valuable support for her as a manager. It enables her to continuously develop the team culture and react flexibly to new constellations, such as team members leaving or joining. Moodtalk helps to tackle recurring challenges and develop lasting solutions.

Extended use of Moodtalk beyond the team

The use of Moodtalk at Careum is not limited to Carmela's team. She describes how topics from her team are taken to the management committee of the Careum head office and further developed there. This practice has already led to process changes within the company, which emphasises the versatility and effectiveness of Moodtalk.

Recommendations for the use of Moodtalk

Carmela recommends Moodtalk for teams of all sizes and levels of maturity. In her opinion, it doesn't matter whether a team is small or large, because the key is to promote dialogue and strengthen the team's resilience. Moodtalk is suitable for any set-up that aims to continuously improve team dynamics and efficiency.

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