The introduction of Moodtalk at CSS has led to tangible results: the mood within teams has improved by an average of 20%, and unexpected fluctuations and absences were directly addressed early on, contributing to a stable and resilient work environment. Furthermore, through systematic team exchanges, CSS teams have collectively saved approximately 30 minutes per employee per month. This measurable success led CSS to expand the use of Moodtalk across the entire organization, underscoring the promotion of an engaged, cooperative, and efficient working environment.

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As a pioneer in the insurance industry, CSS Insurance has helped shape the landscape of insurance services over decades. While insurance often seems complex and intimidating, CSS has consistently worked to make it accessible and simple for its customers. Founded with strong Swiss roots and a commitment to innovation, CSS Insurance continues to lead in providing comprehensive insurance solutions. To improve the well-being of its employees, CSS relies on the Moodtalk platform, clearly demonstrating its commitment to a positive and supportive working environment.

"We had many questions about collaboration, communication channels, opportunities for exchange, and how team members felt throughout the process—concerns, fears, excitement, and ideas."

In the past, CSS had already taken proactive steps to improve employee well-being and strengthen employee retention. While CSS traditionally relied on annual surveys to gather employee feedback, it recognized the need for an approach that would allow even faster action. Employees expressed that their concerns were either not addressed immediately or only became visible much later in these annual surveys. Additionally, there was a lack of an early warning system to proactively respond throughout the year. This also increased the effort required for effective organizational initiatives, as while a data foundation existed, it was not maintained systematically and continuously.

Moreover, certain CSS teams faced increased pressure, highlighting the importance of optimizing their resources and fostering a culture of well-being. CSS’s proactive approach aimed to address these challenges by using Moodtalk as a solution to promote an engaged, supportive, and employee-focused working environment.

"We started with Moodtalk because we were embarking on a major transformation with the establishment of the new Health Management department."

Moodtalk provided CSS with a structured framework that created space for early discussions about collaboration and well-being issues. This systematic approach served as a preventative measure and acted as an early warning system for the organization. It enabled CSS to identify potential problems at an early stage, allowing organizational initiatives to be more targeted and effective.

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Moodtalk also strengthened CSS teams under high pressure by offering them a platform to express their concerns early and address them proactively. This "self-help" approach facilitated early discussions and solutions, which not only saved time but also increased the overall team’s efficiency.

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Additionally, Moodtalk promoted cross-team collaboration, leading to a more harmonious and supportive work environment. For CSS, it was crucial that the entire process was "measured" so that feedback within the areas and from organizational development could be tracked and evaluated. This ensured continuous improvement and the ability to fine-tune the approach over time. These many facets of Moodtalk made it an attractive and holistic solution for CSS to improve well-being and collaboration across the company.

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Moodtalk also served as a catalyst for creating an environment of openness and transparency. This ability was seen as a key advantage of Moodtalk in enabling genuine and constructive dialogue among team members. The clear structure of the platform and access to real-time data were a significant advantage over other comparable tools, providing the team with timely insights and a comprehensive overview of emerging challenges. This allowed the team to react quickly to developing issues and promote a proactive approach to problem-solving and decision-making.

"I think this is what makes Moodtalk unique. It’s not just about doing a survey and then waiting for the results, but the employees are compelled to engage with the results and find solutions themselves. This takes a lot of pressure off and creates motivation because they feel involved and can participate."

Since the introduction of Moodtalk at CSS, the impacts have been positive both quantitatively and qualitatively.

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Noticeable Organizational Benefits

Thanks to the Moodtalk early warning system, organizational issues and potential hurdles were identified 9 months earlier, enabling teams to act proactively rather than reactively.

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Addressing Team-Specific Issues

Anne, as a project manager and team leader herself, shared an example involving a leadership change. She described how Moodtalk helped the new leader understand the needs of their team and make timely adjustments to effectively address their concerns.

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Improved Team Morale

The average team mood improved by 20%, while turnover and absenteeism were addressed early, contributing to a more stable work environment.

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Time-Saving Benefits

The time savings are also significant: each team member saves approximately 30 minutes per month thanks to improved coordination and communication.

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Flexibility of Moodtalk

The flexibility of Moodtalk has also played an important role, as the solution benefits teams across various functions—from high-pressure, high-workload teams to agile groups and central office teams. The resounding success of Moodtalk, initially introduced as a pilot project in selected teams, prompted CSS to expand its implementation across the entire organization.

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This expansion reflects the lasting positive influence Moodtalk has had on fostering an engaged, collaborative, and efficient work environment at CSS.

Anne spoke with Loris Niederberger, the Managing Director of Moodtalk, about her team's journey toward greater engagement with the support of Moodtalk.

"What Moodtalk offered beyond the numbers was a culture of openness. It provided structure and real-time data, which was a significant advantage over other platforms. The real success was not just identifying problems but also involving team members in the solutions. We were able to understand mood fluctuations and respond immediately. I firmly believe that Moodtalk can benefit everyone."