Careum, as an important stakeholder in education for the Swiss healthcare sector, is undergoing a continuous transformation process to adapt to new market demands. Team collaboration and cross-departmental cooperation are critical factors in shaping a successful future at Careum. Under the leadership of CEO Stefan Spycher, Careum's management team recognized the need for a solution that not only measures employee satisfaction or includes a one-time workshop but also continuously empowers teams to collaborate successfully and establish a sustainable culture.

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During his time at the Federal Administration, Stefan Spycher used a survey tool combined with workshops conducted every two years, considered state-of-the-art at the time. Despite its advanced nature, the tool presented certain challenges. While it revealed employee dissatisfaction, it often failed to clarify the root causes. Employee responses raised questions, making it unclear whether they reflected specific issues or general sentiments. To address this ambiguity, workshops were organized to interpret the feedback, requiring significant effort with little lasting change.

In this context, Moodtalk was identified as a more suitable alternative. According to Stefan, Moodtalk stood out for its ability to collect feedback in shorter cycles, facilitate immediate discussions within teams, and implement solutions directly at the team level. Teams were empowered to self-develop, ensuring successful collaboration.

The introduction of Moodtalk at Careum was characterized by its unique flexibility, allowing each team to determine its own rhythm for using the tool. "They all use Moodtalk now and have their own rhythm for how often they use it," Stefan explained. This adaptability ensured that Moodtalk was not merely a top-down mandate but an adjustable solution that teams could adopt and integrate according to their specific needs.

Moodtalk significantly impacted team dynamics at Careum, fostering an environment where open dialogue became the norm. Stefan observed: "It is a cultural intervention at the team level. For example, in the leadership team, we talk every four to six weeks about how we are doing and how we can improve collaboration." This regular, structured communication helped address potential issues proactively and maintain a positive team atmosphere.

"Moodtalk provides a tool that quickly brings you to the people and the issues that concern them—both the good and the less good. These things can be addressed and resolved. I am truly impressed by this tool."

2023 focus event, Careum was able to leverage Moodtalk data and, within just 45 minutes in a targeted workshop involving all employees, develop strategies to reduce subjective workloads at Careum. What was accomplished with Moodtalk in 45 minutes would otherwise take weeks or months. This capability allowed Careum's leadership to conduct focused discussions, leading to informed decision-making and strategic problem-solving.

For Stefan Spycher, Moodtalk was more than a feedback mechanism—it was a tool perfectly aligned with his leadership philosophy. "For me as CEO, it is an excellent instrument for further developing culture," he said. His enthusiasm for Moodtalk stemmed from its ability to drive quick, positive cultural changes, making it a vital part of his strategy to foster a participatory and responsive work environment.

Stefan not only endorses Moodtalk for Careum but sees its potential for various organizations. "It’s a simple yet compelling idea. You meet and talk regularly about collaboration," he said. His belief in Moodtalk's ability to improve team dynamics and communication makes it a highly recommended tool for any organization seeking to promote an engaged and empathetic culture.