Statistics

Improved Meeting Efficiency:

By implementing Moodtalk, Sanitas streamlined monthly team meetings, fostering a structured platform for open communication and collaboration.

Enhanced Resilience During Transitions:

Moodtalk helped Sanitas maintain strong team dynamics during personnel changes, enabling smooth onboarding and integration of new members.

Time Saved for Leadership:

Moodtalk reduced the time spent on administrative tasks for team leaders, allowing greater focus on actionable insights and strategic improvements.

Sanitas, ein wichtiger Akteur im Krankenversicherungsbranche, zeichnet sich durch sein Engagement aus, umfassende Gesundheitsversicherungslösungen für eine vielfältige Kundschaft anzubieten. Mit einem tief verwurzelten Engagement für Kundenzufriedenheit und Innovation erkennt Sanitas die entscheidende Rolle starker Teamdynamik bei der Bereitstellung eines aussergewöhnlichen Service. Diese Erkenntnis führte Nadia Kubli, Teamleiterin Leistungsberatung Preference bei Sanitas, zu einem proaktiven Schritt, um die Zusammenarbeit und Kommunikation ihres Teams zu verbessern. Durch die Einführung von Moodtalk zielte sie nicht nur darauf ab, den Status quo zu erhalten, sondern auch die Leistung und den Zusammenhalt des Teams zu steigern.

Building on a Solid Foundation

Sanitas, a key player in the health insurance industry, is distinguished by its commitment to providing comprehensive health insurance solutions for a diverse clientele. With a deep-rooted dedication to customer satisfaction and innovation, Sanitas recognizes the crucial role of strong team dynamics in delivering exceptional service. This realization led Nadia Kubli, Team Leader for Claims Consulting Preference at Sanitas, to take a proactive step to improve her team’s collaboration and communication. By introducing Moodtalk, she aimed not only to maintain the status quo but also to enhance the performance and cohesion of the team.

“When we started using Moodtalk, there wasn’t actually a trigger. I just found it interesting,” Nadia explained as she described introducing Moodtalk to her team. Her decision to implement Moodtalk was driven by curiosity and a commitment to continuous improvement. Believing in a preventive approach to team culture, Nadia initiated Moodtalk to build on an already solid foundation of team collaboration. This proactive approach was met with enthusiasm from the team, who were eager to explore Moodtalk's potential.

"I was fascinated by what Moodtalk could bring to our already strong team. It’s not just about solving problems but about improving what’s already working well."

Moodtalk in Action: Monthly Reflections and Team Growth

Sanitas’ journey with Moodtalk began with monthly sessions, integrating preparatory exercises and meetings. Initially, the team doubled these sessions to deepen their understanding of each other’s perspectives and eventually found a rhythm that suited their needs. Nadia shared how Moodtalk became an integral part of their routine: “We decided to do it monthly.” These regular sessions provided a structured platform for open dialogue, improving team communication and collaboration. The decision to adjust the frequency of sessions to the team’s needs showcased Moodtalk’s flexibility and adaptability to Sanitas’ unique dynamics.

Adapting to Change: Building Resilience with Moodtalk

Two months after introducing Moodtalk, Nadia’s team experienced personnel changes, highlighting the importance of Moodtalk in maintaining strong team dynamics during transitions. “Moodtalk helped us build on a solid foundation and maintain open communication and collaboration, even with the staff changes,” Nadia reflected. New members found it easy to integrate, and the established practice of open communication through Moodtalk even became a unique selling point during recruitment. The tool not only facilitated smoother onboarding but also reinforced a culture of support, especially during times of change.

Simplifying Leadership: Moodtalk’s Benefits for Leadership

Regarding its impact on her leadership role, Nadia remarked: “It saved me an enormous amount of time.” For Nadia, Moodtalk was a turning point in her leadership. The tool streamlined the preparation for team meetings and feedback sessions, allowing her to focus more on actionable insights rather than administrative tasks. Moodtalk’s ability to uncover issues that might not be directly changeable within the team was also valuable, enabling continuous advocacy for improvements at higher levels.

The Universal Value of Moodtalk: A Recommendation for All Teams

Nadia’s experiences led her to advocate Moodtalk for a wide range of teams and situations: “Those managing challenging situations will definitely benefit—it will help them get organized and improve collaboration.” She sees the value of Moodtalk in addressing challenges and strengthening a foundation for future growth. Her experience at Sanitas demonstrates how Moodtalk can be a powerful tool for any team aiming to enhance collaboration, communication, and overall team health.

Looking Ahead: Moodtalk’s Role in Sanitas’ Future

As Sanitas continues to evolve, Moodtalk remains a crucial part of the strategy to nurture a positive and collaborative team culture. Nadia’s story at Sanitas exemplifies the proactive and transformative power of Moodtalk, underscoring its role in fostering improved communication, collaboration, and overall team health. Her journey reflects a commitment not only to maintaining team dynamics but to enhancing them, setting a precedent for intentional and impactful team development.