CASE STUDY
Fabian Blöchliger, Co-Founder & Navigation Team Lead, Sevensense Robotics
Customer Story
8 min read
Anne & Her Team Rely on Moodtalk as a Companion for Transformation
Industry
Insurance
Company Size
1K-5K employees
Region
Luzern, Schweiz
Industry
Insurance
Company Size
1K-5K employees
Region
Luzern, Schweiz
Moodtalk encourages 100% employee participation by requiring team members to actively engage with survey results and propose solutions.
Teams using Moodtalk report a significant increase in motivation, as employees feel included and empowered to contribute.
By involving employees in solution-finding, Moodtalk helps reduce workplace pressure, fostering a more supportive and collaborative environment.
Anne faced the challenge of uniting a diverse group of individuals into a team that could work effectively together. Specifically, the future team consisted of psychologists, nutritionists, and medical professionals who needed to be led. Anne’s main challenge was facilitating collaboration among team members while managing the complexity of a newly established department. She looked for a solution that would provide real-time insights into the concerns of team members and create a structure for regular and proactive discussions about collaboration. This was intended to support her in delegating responsibilities and tasks to balance resources and workloads during the intensive phase.
"We had many questions about collaboration, the necessary channels, the possibilities for exchange, but also how team members felt during this entire process—about their concerns, reservations, and fears, as well as their enthusiasm, ideas, and the opportunities they saw."
The View of CSS as a Whole: Anne Recognized the Potential of Using Moodtalk Across the Organization
In short: Anne saw the potential for a systematic and continuous approach to making collaboration more effective and improving well-being—across the entire organization. Anne sought a unified solution that not only captured needs but also made the results measurable.
"We started with Moodtalk because we were facing a major transformation with the establishment of the new Health Management department."
At this point, Anne decided on Moodtalk. Moodtalk provided Anne’s team with a safe space where they could reflect on their mood while tracking their effectiveness as a team. The Moodtalk platform consists of two steps that are repeated at a frequency chosen by each team.
Reflecting on the importance of Moodtalk, Anne shared how her team used the tool: "We conduct the mood check bi-weekly to gain timely insight into team sentiment," she explained. Anne noted that her team chose a monthly 45-minute Moodtalk session, which provided enough space for comprehensive discussions and allowed the team to tackle internal challenges as well as cross-team collaboration.
"By constantly observing how everyone feels and how moods change, we can discuss why we feel better now than two months ago, what has changed, and what helped."
Anne also emphasized the importance of rotating the responsibility for moderating Moodtalk sessions among team members. She noted that Moodtalk’s structured guidance ensures that discussions are focused and conducted efficiently within the allocated time while also encouraging active participation from everyone.
According to Anne, the combination of structured preparation through the Moodcheck questionnaire and the subsequent Moodtalk session enables timely action as well as consistency and visibility of the collaboration rules that the team establishes together.
"I believe that’s what makes Moodtalk unique. It’s not just about conducting a survey and then waiting for the results; employees are encouraged to engage with the outcomes and find solutions themselves. This relieves a lot of pressure and creates motivation because they feel included and can actively participate."
Moodtalk has proven to be crucial in fostering a culture of continuous improvement and collaboration within Anne's team in the Health Management department at CSS.
"Indem wir ständig beobachten, wie sich jeder fühlt und wie sich die Stimmungen verändern, können wir besprechen, warum wir uns jetzt besser fühlen als vor zwei Monaten, was sich verändert hat und was geholfen hat"
— Anne Bode, Head of vivit
Anne betonte auch, wie wichtig es ist, die Verantwortung für die Moderation der Moodtalk-Sitzungen zwischen den Teammitgliedern zu rotieren. Sie erwähnte auch, dass die strukturierte Anleitung von Moodtalk dafür sorgt, dass die Diskussionen innerhalb der zugewiesenen Zeit fokussiert und effizient geführt werden, während gleichzeitig die aktive Beteiligung aller gefördert wird.
Die Kombination aus einer strukturierten Vorbereitung über den Moodcheck-Fragebogen und die anschliessende Moodtalk sorgt gemäss Anne für ein rechtzeitiges Handeln und auch für die Konsistenz und Sichtbarkeit der Regeln der Zusammenarbeit, welche das Team gemeinsam festlegt.
"Ich glaube, das ist das Einzigartige an Moodtalk. Es geht nicht nur darum, eine Umfrage zu machen und dann auf die Ergebnisse zu warten, sondern die Mitarbeiter/innen sind verpflichtet, sich mit den Ergebnissen auseinanderzusetzen und selbst Lösungen zu finden. Das nimmt eine Menge Druck und schafft Motivation, weil sie sich einbezogen fühlen und mitmachen können."
— Anne Bode, Head of vivit
Moodtalk hat sich als entscheidend für die Förderung einer Kultur der kontinuierlichen Verbesserung und Zusammenarbeit in Annes Team in der Abteilung Gesundheitsmanagement der CSS erwiesen.
Navigating Team-Specific Challenges:
During the transformation process, Moodtalk provided Anne’s team with a structured framework that allowed them to manage the various phases of the transformation. Moodtalk’s structured approach not only facilitated the delegation and organization of key tasks but also ensured that every step was approached methodically and in a timely manner. Anne also emphasized the important role Moodtalk played in addressing team-specific challenges. She mentioned an example where there was a leadership change. Anne noted how Moodtalk helped the new leader effectively understand their team’s needs.
Culture of Open Communication:
Anne was able to establish a predictable rhythm for team exchange through the structure provided by Moodtalk. This helped her understand the needs, concerns, and worries of her team early on. The regularity of the preparatory questions and team discussions fostered an open communication culture, strengthened the team’s adaptability during this phase, and conveyed a sense of continuity. This, in turn, improved the personal well-being of Anne’s team.
Insights into Team Dynamics
The Moodtalk platform provided Anne with data-driven insights into team sentiment, which proved extremely valuable during the transformation. By understanding the emotional state of the team and its members during the process of change, Anne could better tailor her approach to the needs of her team members. These insights gave Anne a detailed understanding of team dynamics and facilitated the implementation of targeted strategies to address concerns and create a supportive environment.
"Moodtalk helped me throughout the entire transformation process by providing a structured approach, fixed dates, and insights into the feelings of individual team members during the change process. I think this is very important."
